Refund policy

Last Updated: August 13, 2026

Business Name: Anelora

Registered Address: 35 Burke Parade, Gerroa NSW 2534, Australia

Contact: hello@anelora.shop | Phone: +61 0272021587

Website: anelora.shop
This policy complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. Statutory consumer guarantees under ACL cannot be excluded, restricted or modified by our store rules.

1. Statutory Rights for Faulty, Damaged or Misdescribed Goods

If goods arrive defective, damaged, unsafe, misrepresented or fail acceptable quality standards:
  • Major failure: You may select full refund, free replacement or complimentary repair at our cost.
  • Minor failure: We will repair or replace the item free of charge within a reasonable timeframe.
  • Notify us via hello@anelora.shop within 7 calendar days after delivery, attach your order number and clear photos of defects.
  • Anelora fully covers all return postage fees for valid ACL fault claims.

2. Voluntary 30-Day Change-of-Mind Returns (Non-statutory)

We offer a voluntary 30-day return window for customer convenience, separate from your mandatory ACL legal rights.

Change-of-mind return eligibility:
  • Items unworn, unwashed, stain-free, all original tags and full packaging intact

    Excluded items for change-of-mind returns:
  • Customised, personalised embroidered apparel
  • Hygiene-sensitive intimate wear once opened/worn
  • Products marked Final Sale on product listing pages

    Customer obligation: You bear all return shipping fees for change-of-mind returns; original delivery charges paid at checkout are non-refundable.

3. Standard Return Request Process

  1. Email hello@anelora.shop with your order number, full name and return reason within the applicable period.
  2. Await official return authorisation instructions before sending items back; unapproved returns will not be processed.
  3. Use tracked Australia Post delivery and retain your tracking receipt until your refund is fully issued.

4. Refund Issuing Timeline

Once we receive, inspect and approve your returned merchandise:
  • Refunds will be processed to your original payment method within 7–14 business days.
  • Delays caused by Australian financial institutions are outside our control.

5. Non-Returnable Merchandise Categories

  • Final sale labelled garments
  • Custom-made bespoke clothing
  • Worn, altered, stained or washed items without original brand tags
  • Intimate apparel due to hygiene regulations

6. Return Support Contact

Email: hello@anelora.shop

Phone: +61 0272021587

Address: 35 Burke Parade, Gerroa NSW 2534, Australia