Privacy policy

Effective Date: August 13, 2026

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988, regulated by the OAIC (Office of the Australian Information Commissioner)OAIC.

Data Controller: Anelora

Physical Address: 35 Burke Parade, Gerroa NSW 2534, Australia

Support Email: hello@anelora.shop

Phone: +61 0272021587

Website: anelora.shop

1. Personal Information We Collect

  • Order data: Full legal name, Australian delivery address, contact email and mobile number for order fulfilment and delivery notifications.
  • Payment information: Credit/debit card details are processed via independent PCI-DSS certified payment gateways; Anelora does not store full card numbers on our website server.
  • Website analytics: IP address, device model, browser type, cookie records and browsing activity to optimise site performance.
  • Voluntary customer correspondence: All enquiries sent to our support email inbox.

2. Authorised Uses of Your Personal Data

  1. Process orders, pack goods and arrange Australia Post delivery nationwide.
  2. Send order confirmations, tracking updates and customer service replies.
  3. Distribute marketing newsletters only with your explicit opt-in consent; one-click unsubscribe link included in every promotional email.
  4. Fulfil legal obligations under Australian federal privacy and consumer legislation.

3. Third-Party Information Disclosure Rules

Anelora will never sell, rent or trade your personal data to external marketing companies. Limited necessary information is only shared with:
  • Australia Post and domestic Australian courier providers for parcel delivery
  • Secure, authorised payment service providers

    All cooperating third parties must fully adhere to Australian APP privacy standards.

4. Your Statutory Privacy Rights under APPs

You hold the legal right to:
  • Request full access to all personal records we store about you
  • Correct inaccurate delivery addresses, names or contact details
  • Request permanent deletion of your customer account and associated data
  • Withdraw marketing email consent at any time
  • Request data portability of your historical order records

    Submit all privacy requests via hello@anelora.shop. We will respond within 30 calendar days as required by OAIC guidelines. You may lodge a formal privacy complaint directly with the OAIC if dissatisfied with our resolution.

5. Cookies & Website Tracking

anelora.shop uses functional and analytical cookies to enhance your shopping experience. You may disable or adjust cookie permissions through your web browser settings at any time.

6. Data Security & Data Breach Response Protocol

We implement industry-standard end-to-end encryption to protect your personal and financial data. In the event of a serious personal data breach, we will notify affected customers and the OAIC immediately as mandated by Australian privacy law.

7. Privacy Enquiries Contact

Email: hello@anelora.shop

Mailing Address: 35 Burke Parade, Gerroa NSW 2534, Australia